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2. Operations management - Wikipedia

   en.wikipedia.org/wiki/Operations_management

   Operations management is concerned with designing and controlling the production of goods and services, [1] ... defining worker skills and responsibilities, ...

3. Chief operating officer - Wikipedia

   en.wikipedia.org/wiki/Chief_operating_officer

   A chief operating officer (COO), also called chief operations officer, is an executive in charge of the daily operations of an organization (i.e. personnel, resources, and logistics). COOs are usually second-in-command immediately after the CEO , and report directly to them, acting on their behalf in their absence.

4. Operations director - Wikipedia

   en.wikipedia.org/wiki/Operations_director

   The role of operations director generally encompasses the oversight of operational aspects of company strategy with responsibilities to ensure operation information is supplied to the chief executive and the board of directors as well as external parties.

5. Management - Wikipedia

   en.wikipedia.org/wiki/Management

   Middle management is the midway management of a categorized organization, being secondary to the senior management but above the deepest levels of operational members. An operational manager may be well-thought-out by middle management or may be categorized as a non-management operator, liable to the policy of the specific organization.

6. Operations management for services - Wikipedia

   en.wikipedia.org/wiki/Operations_management_for...

   Operations management studies both manufacturing and services. Queuing is an analytic method for determining waiting time when customers must wait in line to get service. The length of the queue and waiting time can be calculated based on the arrival rate, service rate, number of servers and type of lines.

7. Responsibility assignment matrix - Wikipedia

   en.wikipedia.org/wiki/Responsibility_assignment...

   In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.