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Kodak said its customer service and customer privacy teams concluded that 99% of all complaints forwarded by the BBB already were handled directly with the customer, and that the BBB had consistently posted inaccurate information about Kodak. [295]
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Kodak Express is the world's largest branded photo processing network operating in 41 countries and with over 26,000 stores worldwide [1] offering Kodak products and services including photo books, gifts, digital cameras, frames and traditional printing.
Kodak stopped support and production on the Optistar system sometime around 2005, and all service was outsourced. The media also became hard to obtain, as Kodak had retained the rights to the Optistar disk design, so no third-party producers of the medium ever developed.