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Speak with the fraud department and explain that someone has stolen your identity. Request to close or freeze any accounts that may have been tampered with or fraudulently established. Make sure to change your online login credentials, passwords and PINs. Check your credit reports and place a fraud alert on them
Regularly monitoring your account activity is the best way to help detect if you have been a victim of fraud. Bank of America's Online Banking service allows you to access and review your account activity at your convenience, and signing up for electronic statements may also help reduce your risk of mail fraud.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
If you spot fraud on your Bank of America credit card, you need to call 1-800-432-1000. You can also log into your online account portal to report fraud if your card was lost or...
If you suspect fraud. If your card is stolen or you see purchases you didn’t make, contact your credit card company immediately. The company will generally launch an investigation and take steps to prevent further misuse.
Debit and credit card security. Our $0 Liability Guarantee 2 means you won’t be responsible for unauthorized transactions (transactions not made by you or anyone authorized to use your account) made using your Bank of America credit or debit card.
Learn how to dispute a transaction on your account with Bank of America, as well as how to view the status of your claim through either Online Banking or the Bank of America® Mobile Banking app.
Asked to pay in an unusual way, like gift cards, bitcoin, prepaid debit cards or digital currency, including Zelle® to resolve fraud. Bank of America will never ask you to transfer money to anyone, including yourself and will never ask you to transfer money because we detected fraud on your account.
Review the FAQ and find answers to your most frequently asked questions about contacting Bank of America® for help with your credit card accounts.
Learn the signs of bank fraud to prevent it from happening to you. Find information on what to look for in your account statements and and what to do if you suspect you are a victim of fraud.