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Southwest Airlines said it launched a compensation program for flight delays as part of a $140 million U.S. Department of Transportation settlement over the carrier's meltdown in December 2022 ...
Southwest Airlines flight delay compensation policy. According to the DOT, Southwest commits to rebooking passengers on other Southwest flights and will provide meal vouchers for passengers ...
FILE - Passengers wait in line to check in for their flights at Southwest Airlines service desk at LaGuardia Airport, on Dec. 27, 2022, in New York.
In the early summer of 2022, SWAPA picketed Southwest not for increased pay or benefits—the traditional goals of an airline worker's union—but rather for the improvement of the airline's crew scheduling system. SWAPA said the system was inflexible, often canceling delayed flights when the crews did not have enough remaining allowable duty ...
The DOT dashboard reflects airlines' official policies, but many carriers handle compensation for delays on a case-by-case basis and may provide vouchers or other benefits in some situations that ...
Airline travelers are only owed refunds, hotel and meal vouchers in certain cancellation circumstances due to a patchwork of regulations and policies.
In the United States, the Federal Aviation Administration estimates that flight delays cost airlines $22 billion yearly. [9] This is largely because airlines are forced to pay federal authorities when they hold planes on the tarmac for more than three hours for domestic flights or more than four hours for international flights. [4]
The details of the rule have not been finalized, but the agency said it is considering a tiered approach to compensation: $200 to $300 for delays between three and six hours; $375 to $525 for ...