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In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. [30] By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. [ 31 ] In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media ...
125xxx – Telstra mobile services (e.g. 125111 is Telstra mobile customer service) 1268x , 1268 xxxx and 1268 xxx xxx – Internal network services 127 – Testing numbers (e.g. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), dial 12722199 then hang up and the call is returned by ...
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