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  2. Emotions in the workplace - Wikipedia

    en.wikipedia.org/wiki/Emotions_in_the_workplace

    There can be many consequences for allowing negative emotions to affect your general attitude or mood at work. "Emotions and emotion management are a prominent feature of organizational life. It is crucial "to create a publicly observable and desirable emotional display as a part of a job role." [5]

  3. Emotional labor - Wikipedia

    en.wikipedia.org/wiki/Emotional_labor

    Within bodily emotion work, one attempts to change physical symptoms in order to create a desired emotion. [5] For example, one may attempt deep breathing in order to reduce anger. Within expressive emotion work, one attempts to change expressive gestures to change inner feelings, such as smiling when trying to feel happy.

  4. Situation, task, action, result - Wikipedia

    en.wikipedia.org/wiki/Situation,_task,_action...

    Job interview candidates who describe a “Target” they set themselves instead of an externally imposed “Task” emphasize their own intrinsic motivation to perform and to develop their performance. Action: What did you do? The interviewer will be looking for information on what you did, why you did it and what the alternatives were.

  5. Emotion classification - Wikipedia

    en.wikipedia.org/wiki/Emotion_classification

    Emotion classification, the means by which one may distinguish or contrast one emotion from another, is a contested issue in emotion research and in affective science. Researchers have approached the classification of emotions from one of two fundamental viewpoints: [citation needed] that emotions are discrete and fundamentally different constructs

  6. Affective events theory - Wikipedia

    en.wikipedia.org/wiki/Affective_Events_Theory

    Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]

  7. Emotional expression - Wikipedia

    en.wikipedia.org/wiki/Emotional_expression

    The basic model of emotions finds its roots in Charles Darwin's The Expression of Emotions in Man and Animals.Darwin claimed that the expression of emotions involves many systems: facial expression, behavioral response, and physical responses, which include physiological, postural, and vocal changes.

  8. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Active listening encloses the communication attribute characterized by paying attention to a speaker for better comprehension, both in word and emotion. It is the opposite of passive listening, where a listener may be distracted or note critical points to develop a response.

  9. Emotional competence - Wikipedia

    en.wikipedia.org/wiki/Emotional_competence

    Perceive emotions in oneself and others accurately; Use emotions to facilitate thinking; Understand emotions, emotional language, and the signals conveyed by emotions; Manage emotions so as to attain specific goals; Each branch describes a set of skills that make up overall emotional intelligence, ranging from low to high complexity.

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