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Delivering Happiness: A Path to Profits, Passion, and Purpose (2010) is a book by Zappos CEO Tony Hsieh. It details his life as an entrepreneur, with emphasis on the founding of LinkExchange and Zappos.
The company's first core value is "Deliver WOW Through Service," and it was No. 1 for a reason.
Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. [1] The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com. In July 2009, Amazon acquired Zappos in an all-stock deal worth around $1.2 billion at the time.
Two months later, Hsieh joined Zappos as the CEO, starting with $1.6 million of total sales in 2000. [11] By 2009, revenues reached $1 billion. [24] [25] Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.
Courtesy of Zappos. And coinciding with the growth of its Zappos Adaptive program, the retailer introduced in Q2 an adaptive-friendly composite-toe Velcro sneaker with Reebok Work, made ...
Leadership development can build on the development of individuals (including followers) to become leaders. It also needs to focus on the interpersonal linkages in the team. Following the credo of people as an organization's most valuable resource , some organizations address the development of these resources (including leadership).
A leadership style is a leader's method of providing direction, implementing plans, and motivating people. [1] Various authors have proposed identifying many different leadership styles as exhibited by leaders in the political , business or other fields.
In the context of integrating, there is a focus on the creative leader's ability to integrate or synthesize his or her novel ideas with heterogeneous creative ideas from other individuals. [ 2 ] Compared to directing and facilitating contexts, there is a greater balance between the ratio of leader to follower creative contributions and ...