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HMRC chief executive Jim Harra said the committee's claims on its customer service were "completely baseless" and added "we've made huge improvements to our service standards, with call wait times ...
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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
It was formed on 1 April 2006 as the Identity and Passport Service (IPS), but was renamed HM Passport Office on 13 May 2013. The General Register Office for England and Wales , which produces life event certificates for births, deaths, marriages, and civil partnerships, became a subsidiary of HMPO on 1 April 2008.
Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
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