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  2. SharePoint - Wikipedia

    en.wikipedia.org/wiki/SharePoint

    SharePoint is a collection of enterprise content management and knowledge management tools developed by Microsoft.Launched in 2001, [8] it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office SharePoint Server, and then finally renamed to SharePoint.

  3. Shared services - Wikipedia

    en.wikipedia.org/wiki/Shared_services

    Shared services is the provision of a service by one part of an organization or group where that service had previously been found in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.

  4. Value-added network - Wikipedia

    en.wikipedia.org/wiki/Value-added_network

    To be able to gain a license for telecommunication service provision to customers, a private business had to "add value" to the communications line in order to be a distinguishable service. Therefore, the notion of "value-added network services" was established to allow for operation of such private businesses as an exemption from state control.

  5. Shared services center - Wikipedia

    en.wikipedia.org/wiki/Shared_services_center

    A shared service is an accountable entity within a multi-unit organization tasked with supplying the business unit, respective divisions and departments with specialized services (finance, HR transactions, IT services, facilities, logistics, sales transactions) on the basis of a service level agreement (SLA) with a costs charge out on basis of some type and system of transfer price.

  6. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.

  7. Microsoft SharePoint Workspace - Wikipedia

    en.wikipedia.org/wiki/Microsoft_SharePoint_Workspace

    SharePoint Workspace 2010, released July 15, 2010. [11] Microsoft claims the name change is a natural progression, since Groove is to SharePoint what Outlook is to Exchange. Microsoft asserts that features have been added to make it easier to deploy and manage, and claims that SharePoint Workspace will make it easier to access SharePoint ...

  8. Operational-level agreement - Wikipedia

    en.wikipedia.org/wiki/Operational-level_agreement

    The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.

  9. Business relationship management - Wikipedia

    en.wikipedia.org/wiki/Business_relationship...

    Business relationship management consists of knowledge, skills, and behaviors (or competencies) that foster a productive relationship between a service organization (e.g. Human Resources, Information technology, a finance department, or an external provider) and their business partners. [1]