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Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs). As of 2012, around 2.8 million people work in outsourcing sector. [1] Annual revenues are around $11 billion, [1] around 1% of GDP. Around 2.5 ...
India, China and the Philippines are major powerhouses in the industry. In 2017, in India, the BPO industry generated US$30 billion in revenue according to the national industry association. [209] The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021.
The economic impact has been immense; India has grown it on-demand outsourcing services to over 38% as per 2010. Over 400,000 people are now employed in outsourcing services in India according to the Pricewaterhouse Coopers Survey 2012. In addition, the growth in Europe has led to increasers employment opportunities and overall growth in GDP. [9]
With seven of the world's top 15 information technology outsourcing companies based in India, as of 2009, the country is viewed as the second-most favourable outsourcing destination after the United States. [321] India is ranked 39th in the Global Innovation Index in 2024. [322] In 2023, India's consumer market was the world's fifth largest.
Outsourcing risks – Although outsourcing to low-cost countries has become very popular, it does bring along risks such as language barriers, cultural differences and long lead times. [4] This could make the management of contract manufacturers more difficult, expensive and time-consuming.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
A category for articles and sub-categories about outsourcing to India. Please add companies to the subcategory Category:Business process outsourcing companies of India.
Procurement outsourcing is the transfer of specified key procurement activities relating to sourcing and supplier management to a third party — perhaps to reduce overall costs or maybe to tighten the company's focus on its core competencies.