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If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.
If your contacts are getting emails you didn't send, your sent folder is full of messages you didn't send, or you're missing folders, it could be a sign that your account has been compromised or hacked. If you notice these signs, you may also end up having problems with sending or composing mail.
If you recently changed your AOL password, you'll need to update it in the email client you use. Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password.
214 Help message (A response to the HELP command) 220 <domain> Service ready 221 <domain> Service closing transmission channel 221 2.0.0 Goodbye [1] 235 2.7.0 Authentication succeeded [3] 240 QUIT 250 Requested mail action okay, completed 251 User not local; will forward 252 Cannot verify the user, but it will try to deliver the message anyway
If the delivery failure message says the account doesn't exist double check the spelling of the address you entered. A single misplaced letter could cause a delivery failure. If the message keeps getting bounced back, make sure the account is closed or hasn't been moved.
If you're repeatedly getting delivery failure errors when sending messages to AOL Mail customers, it is most likely due to spam blocking on AOL's servers. While you may be following at the rules for sending mail, it's likely the address you're sending mail from is hosted on a server our system had identified as "abusive".
Spencer sends a message to Alice. Alice complains to Isaac (her ISP or MP) about the message, e.g. by hitting the report spam button.; Isaac encapsulates the message as either an Abuse Reporting Format MIME part, or (less commonly) a standalone message/rfc822 MIME part, and sends it to Spencer if Spencer has signed up to receive that feedback.
Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.