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  2. PDF - Wikipedia

    en.wikipedia.org/wiki/PDF

    Some web apps offer free PDF editing and annotation tools. The Free Software Foundation was "developing a free, high-quality and fully functional set of libraries and programs that implement the PDF file format and associated technologies to the ISO 32000 standard", as one of its high priority projects .

  3. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  4. List of PDF software - Wikipedia

    en.wikipedia.org/wiki/List_of_PDF_software

    A commercial PDF editor, markup and collaboration product aimed at engineering and architectural markets. Foxit Reader: Freeware: Highlight text, draw lines, measure distances of PDF documents. Foxit PDF Editor Suite: Free trial: Integrated PDF Editing and eSign anywhere. Optionally, ChatGPT+ gDoc Fusion: Proprietary/Shareware

  5. Brand loyalty - Wikipedia

    en.wikipedia.org/wiki/Brand_loyalty

    Customer perceived value, brand trust, customer satisfaction, repeat purchase behavior, and commitment are found [weasel words] to be the key influencing factors of brand loyalty. Commitment and repeated purchase behavior are considered [weasel words] as necessary conditions for brand loyalty followed by perceived value, satisfaction, and brand ...

  6. Kano model - Wikipedia

    en.wikipedia.org/wiki/Kano_model

    The data for the Kano model typically is collected via a standardized questionnaire. The questionnaire can be on paper, collected in an interview, or conducted in an online survey. For the latter, general online survey software can be used, while there also are dedicated online tools specialized in the Kano model and its analysis. [14] [15] [16 ...

  7. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Engagement is a holistic characterization of a consumer's behavior, encompassing a host of sub-aspects of behaviour such as loyalty, satisfaction, involvement, word-of-mouth advertising, complaining and more. Satisfaction: Satisfaction is simply the foundation, and the minimum requirement, for a continuing relationship with customers.

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