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However, unlike a standard telephone directory, where the user uses customer's details (such as name and address) in order to retrieve the telephone number of that person or business, a reverse telephone directory allows users to search by a telephone service number in order to retrieve the customer details for that service.
Toll-free telephone numbers in the NANP are regulated by the Code of Federal Regulations (CFR) Part 52 Section 101. RespOrgs assign the numbers in the SMS/800 database. SMS/800, Inc. administers this database as the Number Administration and Service Center, as a subcontractor for the Federal Communications Commission (FCC).
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A number offering a directory inquiries service allowing people to request to be put through to a mobile phone number was established in June 2009. [14] 118 800 proved to be controversial, however, when it was revealed that it was making available 15 million mobile numbers that it had bought from market researchers. [15]