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  2. 10 Tips For Tackling The Toughest Workplace Conflicts - AOL

    www.aol.com/news/2012-07-20-10-tips-for-tackling...

    By Jessica Harper Each employee possesses a unique set of attitudes, ideals, and beliefs that may differ from that of their co-workers. Sometimes, these personal differences can lead to conflicts ...

  3. Tips for Dealing With Workplace Conflict - AOL

    www.aol.com/2009/09/08/tips-for-dealing-with...

    CareerBuilder.com If your job involves dealing with other people, conflict is inevitable. Managers report spending 24 to 60 percent of their time dealing with employee disputes. And a study by the ...

  4. De-escalation - Wikipedia

    en.wikipedia.org/wiki/De-escalation

    In the military, de-escalation is a way to prevent military conflict escalation. A historic example is the teaching harvested from the Proud Prophet war simulation of a conflict between the US and the USSR, which took place in 1983. In war-time diplomacy, de-escalation is used as an exit strategy, sometimes called an "off-ramp" or "slip road ...

  5. Conflict management - Wikipedia

    en.wikipedia.org/wiki/Conflict_management

    Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

  6. Conflict resolution - Wikipedia

    en.wikipedia.org/wiki/Conflict_resolution

    Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...

  7. Friedrich Glasl's model of conflict escalation - Wikipedia

    en.wikipedia.org/wiki/Friedrich_Glasl's_model_of...

    The model describes how two parties in a conflict behave. Solutions leading to de-escalation are not immediately apparent in this model, [4] particularly when it appears to both conflict parties impossible to reverse the situation (e.g. an aggressive act on the territory of a state, separation of a common child from the other parent, withdrawal ...

  8. Organizational conflict - Wikipedia

    en.wikipedia.org/wiki/Organizational_conflict

    Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.

  9. Verbal self-defense - Wikipedia

    en.wikipedia.org/wiki/Verbal_self-defense

    George Thompson (1941–2011), author of Verbal Judo, advanced the field of verbal self-defense by breaking down how to apply the techniques for de-escalation and defusing used by professionally trained police officers. He was one of the leading experts in verbal self-defense tactics and trained law-enforcement agencies around the world.