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GoTo Resolve (formerly GoToAssist & RescueAssist) [2] [3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products. [4]
Splashtop is a family of remote-desktop software and remote support software, developed by Splashtop Inc. Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices. [1] Splashtop enables remote computer access for businesses, IT support and help desks, MSPs, and educational institutions.
Goverlan Reach Remote Control (RC) is a remote desktop support software option for IT specialists. [6] Goverlan allows for remote control and desktop sharing.With Goverlan, administrators can remote shadow multiple client sessions in a single pane and multiple administrators can participate in a single remote control session. [7]
File transfer: the software allows the user to transfer files between the local and remote computers, from within the client software's user interface. Audio support: the remote control software transfers audio signals across the network and plays the audio through the speakers attached to the local computer. For example, music playback ...
Remote support technology aims to reduce costs for help-desk centres. For instance, transport-related expenses are immediately trimmed. Modern-day technology enables a technician using remote support to assist a customer as if they were physically side-by-side.
Elsinore Technologies developed ScreenConnect in 2008 as an add-on to their RMM Software IssueNet in order to assist in providing remote support to end users. They later began distributing the software as a standalone product. [1]
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