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In commercial lodging establishments (hotels, resorts, inns, boarding houses etc.), housekeeping is the work of providing a clean, comfortable, safe and aesthetically appealing environment for the guests, and the operational department in a hotel is responsible for these activities in rooms, public areas, back areas and the surroundings.
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
A night auditor is an employee who works at the reception of a hotel during the course of the night shift. Apart from performing the usual duties of a hotel receptionist, the night auditor's main task is to perform accounting checks. Depending on the hotel's size, a night auditor might be responsible for coordinating with other night shift ...
Hilton will begin offering automatic daily housekeeping at various hotel brands this fall, including DoubleTree and Embassy Suites properties. Some Hilton hotels to bring back daily housekeeping ...
In the great houses of the eighteenth, nineteenth and early twentieth centuries, the housekeeper could be a woman of considerable power in the domestic arena. [citation needed] The housekeeper of times past had her room (or rooms) cleaned by junior staff, her meals prepared and laundry taken care of, and with the butler presided over dinner in the Servants' Hall.
Ayah – A job that is similar to a nanny's. Mostly found in South and Southeast Asia. Babysitter – A worker who minds the children of someone else. Bedder / bedmaker – A worker who rearranges and organizes bedding to prepare it for later use. Between maid – An in-between maid whose duties are half in the reception rooms and half in the ...
A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. [1] SOPs aim to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
The maître d'hôtel (French for 'master of the house'; pronounced [mɛːtʁə dotɛl] ⓘ), head waiter, host, waiter captain, or maître d ' (UK: / ˌ m eɪ t r ə ˈ d iː / MAY-trə DEE, US: / ˌ m eɪ t ər-/ MAY-tər -) manages the public part, or "front of the house", of a formal restaurant.