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Operations management involves a wide range of problem–solving skills aiming to help individuals or organizations to make more rational decisions as well as improving their efficiency. [5] However, operations management often assumes that agents involved in the process or operating system, such as employees, consumers and suppliers, make ...
By achieving short term goals, employees might feel a great sense of accomplishment and this would help to improve their motivation. According to a research conducted by Rodgers, R. and Je Hunter, management by objectives (MBO) has been shown to increase productivity. [11] Operational objectives also encourage managers to think strategically. [3]
Academics and practicing managers have developed numerous models and frameworks to assist in strategic decision-making in the context of complex environments and competitive dynamics. [6] Strategic management is not static in nature; the models can include a feedback loop to monitor execution and to inform the next round of planning. [7] [8] [9]
The operations function requires management of both the strategic and day-to-day production of goods and services. [ 3 ] In managing manufacturing or service operations, several types of decisions are made including operations strategy, product design , process design , quality management , capacity , facilities planning, production planning ...
[10] The work of Henry Mintzberg [11] [12] and other authors, [13] [14] [15] further support the conclusion; and also draw a clear distinction between strategic thinking and strategic planning, another important strategic management thought process. [6] [16]
The concrete and clear strategic objectives should be translated into operational implementation sub-objectives (Reid, 1989), be linked to departmental and individual goals (Kaplan, 1995), and be measurable (Reid, 1989). An essential part is to make sure that people understand what is they need to do and why.
The extent and variety of services industries in which operations managers make decisions provides the context for decision making. The six types of decisions made by operations managers in service organizations are: process, quality management, capacity & scheduling, inventory, service supply chain and information technology. [5]
It is intended to enable employees to identify, deliver, and enhance the flow of value to customers. Common frameworks associated with operational excellence include: lean management and Six Sigma, which emphasize efficiency, waste reduction, and quality improvement. Organizations that adopt these practices may report increased customer ...