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2. Consumer complaint - Wikipedia

   en.wikipedia.org/wiki/Consumer_complaint

   The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

3. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...

4. Corrective and preventive action - Wikipedia

   en.wikipedia.org/wiki/Corrective_and_preventive...

   Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work. The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non ...

5. Grievance (labour) - Wikipedia

   en.wikipedia.org/wiki/Grievance_(labour)

   As for the union, a grievance procedure can act as a way to nurture trust and loyalty between employee and the union. Since a grievance is usually a process that is supported by both employee and employer, there is always an understanding that this will be the route taken for conflict resolution within the workplace.

6. Grievance redressal - Wikipedia

   en.wikipedia.org/wiki/Grievance_Redressal

   Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

7. Alternative dispute resolution - Wikipedia

   en.wikipedia.org/wiki/Alternative_dispute_resolution

   One example of ADR in the government after ADR act of 1996 is the Alternative Dispute Resolution Program which is used by the USDA to respond to conflict that may result in destructive outcomes by offering employees different options to combat discrepancies. They also offer complaint processes that are used for situations that may need to be ...

8. Complaint - Wikipedia

   en.wikipedia.org/wiki/Complaint

   In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).

9. Equal Employment Opportunity Commission - Wikipedia

   en.wikipedia.org/wiki/Equal_Employment...

   A "Backlog Unit" was created in Philadelphia in 1978 to resolve the thousands of federal equal employment complaints inherited from the Civil Service Commission. In 1980, Eleanor Holmes Norton began re-characterizing the backlog cases as "workload" in her reports to Congress, thus fulfilling her promise to eliminate the backlog.