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2. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   Complaint system. A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation ...

3. Consumer complaint - Wikipedia

   en.wikipedia.org/wiki/Consumer_complaint

   A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.

4. Quality management system - Wikipedia

   en.wikipedia.org/wiki/Quality_management_system

   A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1] It is expressed as the organizational goals and aspirations, policies, processes, documented ...

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [8] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

6. Complaint - Wikipedia

   en.wikipedia.org/wiki/Complaint

   e. In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff (s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant (s)) that entitles the plaintiff (s) to a ...

7. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...

8. Affidavit - Wikipedia

   en.wikipedia.org/wiki/Affidavit

   Affidavit. An affidavit (/ ˌæfɪˈdeɪvɪt / ⓘ AF-ih-DAY-vit; Medieval Latin for "he has declared under oath") is a written statement voluntarily made by an affiant or deponent under an oath or affirmation which is administered by a person who is authorized to do so by law. Such a statement is witnessed as to the authenticity of the affiant ...

9. Control self-assessment - Wikipedia

   en.wikipedia.org/wiki/Control_self-assessment

   The first step in control self-assessment is to document the organisation's control processes with the aim of identifying suitable ways of measuring or testing each control.