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Until 2021 Chime's customer service agreement said deposits would be issued by check, mailed within 14 days. Thousands of customers waited 90 days or longer. The settlement gives at least $150 in redress to any customer who had a $10 balance after 14 days from account closure. The $3.25 million penalty was paid to the CFPB victims relief fund.
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The service can be provided using an automated system, using voice recognition capability, DTMF technology, or by live customer service representatives. In India, a variation of telephone banking utilizing missed call numbers assigned to specific tasks (such as checking balances or performing money transfers) is offered by major banks. [3] [4]
Branch Metrics was founded on April 15, 2014 by Alex Austin, Mike Molinet, Mada Seghete, and Dmitri Gaskin. [3] In the summer of 2014, the company completed the StartX Accelerator program at Stanford University. [4] In September 2014, Branch announced the completion of a $3 million venture funding round led by New Enterprise Associates. [1]
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