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  2. User guide - Wikipedia

    en.wikipedia.org/wiki/User_guide

    User's guide for a Dulcitone keyboard. A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It is usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images.

  3. Salesforce - Wikipedia

    en.wikipedia.org/wiki/Salesforce

    Launched in 2005, the Salesforce AppExchange is an online app store that allows users to sell third-party applications and consulting services. [ 58 ] [ 59 ] As of 2021, the exchange has over 5,000 apps listed.

  4. Software as a service - Wikipedia

    en.wikipedia.org/wiki/Software_as_a_service

    Infrastructure as a service (IaaS) is the most basic form of cloud computing, where infrastructure resources—such as physical computers—are not owned by the user but instead leased from a cloud provider. As a result, infrastructure resources can be increased rapidly, instead of waiting weeks for computers to ship and set up.

  5. User requirements document - Wikipedia

    en.wikipedia.org/wiki/User_requirements_document

    The URD can be used as a guide for planning cost, timetables, milestones, testing, etc. The explicit nature of the URD allows customers to show it to various stakeholders to make sure all necessary features are described. Formulating a URD requires negotiation to determine what is technically and economically feasible.

  6. Configuration management database - Wikipedia

    en.wikipedia.org/wiki/Configuration_management...

    A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1]

  7. Change control - Wikipedia

    en.wikipedia.org/wiki/Change_control

    It reduces the possibility that unnecessary changes will be introduced to a system without forethought, introducing faults into the system or undoing changes made by other users of software. The goals of a change control procedure usually include minimal disruption to services, reduction in back-out activities, and cost-effective utilization of ...

  8. SAP CRM - Wikipedia

    en.wikipedia.org/wiki/SAP_CRM

    After the acquisition of Hybris [3] in 2013, SAP has gradually realigned their CRM strategy mainly to take on the market leader Salesforce.com which is a cloud-based software. In a bid to be more competitive and future focused, SAP has been shifting towards cloud based CRM applications since 2011 rather than traditional on-premises software. [ 4 ]

  9. Configure, price and quote - Wikipedia

    en.wikipedia.org/wiki/Configure,_price_and_quote

    Given a certain choice of engine, the choice of trailer may be limited (e.g. a heavy trailer requires a stronger engine), and so on. If the product is highly configurable, the user may face combinatorial explosion, which means the rapid growth of the complexity of a problem. Thus a configuration engine is employed to alleviate this problem.