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  2. Request for quotation - Wikipedia

    en.wikipedia.org/wiki/Request_for_quotation

    Here is the list of specifications that are typically included in requests for studies in the market research industry: . Research Methodology (e.g., Conjoint Study, Discrete Choice Study, Optimization Study, Satisfaction Tracking, Segmentation, etc.)

  3. Business requirements - Wikipedia

    en.wikipedia.org/wiki/Business_requirements

    Business requirements in the context of software engineering or the software development life cycle, is the concept of eliciting and documenting business requirements of business users such as customers, employees, and vendors early in the development cycle of a system to guide the design of the future system.

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  5. Blanket order - Wikipedia

    en.wikipedia.org/wiki/Blanket_order

    A blanket order, blanket purchase agreement or call-off order [1] is a purchase order which a customer places with its supplier to allow multiple delivery dates over a period of time, often negotiated to take advantage of predetermined pricing. It is normally used when there is a recurring need for expendable goods.

  6. Pro forma - Wikipedia

    en.wikipedia.org/wiki/Pro_forma

    And similarly, the customer also wants to know which components are included in the pro forma invoice to avoid disagreements later. A sales quote is prepared in the form of a pro forma invoice, which is different from a commercial invoice. It is used to create a sale and is sent in advance of the commercial invoice.

  7. Check sheet - Wikipedia

    en.wikipedia.org/wiki/Check_sheet

    A check sheet is a form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative.When the information is quantitative, the check sheet is sometimes called a tally sheet.

  8. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    This is a key element in meeting both the customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage their time. [6] If a problem is new and/or personnel from this group cannot determine a solution, they are responsible for elevating this issue to the Tier III technical support group.

  9. Microsoft Office - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Office

    Microsoft Office 1.5 for Mac was released in 1991 and included the updated Excel 3.0, the first application to support Apple's System 7 operating system. [176] Microsoft Office 3.0 for Mac was released in 1992 and included Word 5.0, Excel 4.0, PowerPoint 3.0 and Mail Client. Excel 4.0 was the first application to support new AppleScript. [176]

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