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The chief purser (CP), also titled as in-flight service manager (ISM), flight service manager (FSM), customer service manager (CSM) or cabin service director (CSD) is the senior flight attendant in the chain of command of flight attendants.
The British Airlines Stewards and Stewardesses Association (BASSA) is a branch of the British trade union Unite. Until 2020, it exclusively represented Cabin Crew on Eurofleet and Worldwide fleets at London Heathrow airport.
British Airways purchased the internet domain ba.com in 2002 from previous owner Bell Atlantic, [161] 'BA' being the company's initialism and its IATA Airline code. [162] British Airways is the official airline of the Wimbledon Championship tennis tournament, and was the official airline and tier one partner of the 2012 Summer Olympics and ...
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
The Standard Occupational Classification, often abbreviated as the SOC, is the system used by the United Kingdom's Office for National Statistics (ONS) to classify people for statistical purposes according to their job. Under this system, a job is defined as "a set of tasks or duties to be carried out by one person". [1]
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
British Airways CityFlyer (BA CityFlyer) is a British regional airline, and a wholly owned subsidiary of British Airways with its head office based in Didsbury, Manchester, England. [2] It operates a network of domestic and European services from its base at London City Airport. All services operate with BA's full colours, titles and flight ...
International Consolidated Airlines Group S.A., trading as International Airlines Group and usually shortened to IAG, is a British-Spanish multinational airline holding company with its registered office in Madrid, Spain, and its corporate headquarters in London, England. [4]
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