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  2. Supply chain management - Wikipedia

    en.wikipedia.org/wiki/Supply_chain_management

    [2] [3] A more narrow definition of supply chain management is the "design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronising supply with demand and measuring performance globally".

  3. System Center Service Manager - Wikipedia

    en.wikipedia.org/wiki/System_Center_Service_Manager

    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.

  4. Service Control Manager - Wikipedia

    en.wikipedia.org/wiki/Service_Control_Manager

    Then a named pipe \Pipe\Ntsvcs is created as a remote procedure call interface between the SCM and the SCPs (Service Control Processes) that interact with specific services. Next, it calls the ScAutoStartServices() function which loops through all the services marked as auto-start, paying attention to the calculated load-order dependencies. In ...

  5. Dispatch (logistics) - Wikipedia

    en.wikipedia.org/wiki/Dispatch_(logistics)

    Most office telephone systems have some facility for recording calling volumes, and incoming call timing. Dispatch centers use Automatic call distribution (ACD) groups which can be evaluated for metrics such as average wait time, abandoned calls, and calls per hour. These numeric data can be entered into spreadsheets for analysis of trends.

  6. List of computing and IT abbreviations - Wikipedia

    en.wikipedia.org/wiki/List_of_computing_and_IT...

    SCM—Source Code Management; SCP—Secure Copy; SCPC—Single Channel Per Carrier; SCPI—Standard Commands for Programmable Instrumentation; SCSA—Secure Content Storage Association; SCSI—Small Computer System Interface; SCTP—Stream Control Transmission Protocol; SD—Secure Digital; SDDL—Security Descriptor Definition Language

  7. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  8. Microsoft Configuration Manager - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Configuration...

    Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management.

  9. Supply chain - Wikipedia

    en.wikipedia.org/wiki/Supply_chain

    Supply and demand stacked in a conceptual chain.. A supply chain is a complex logistics system that consists of facilities that convert raw materials into finished products and distribute them [1] to end consumers [2] or end customers. [3]