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  2. Microsoft Office - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Office

    Microsoft also positions Office as a development platform for line-of-business software under the Office Business Applications brand. The suite currently includes a word processor ( Word ), a spreadsheet program ( Excel ), a presentation program ( PowerPoint ), a notetaking program ( OneNote ), an email client ( Outlook ) and a file-hosting ...

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  4. Microsoft Office 2013 - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Office_2013

    Home & Business: This retail suite includes the core applications Word, Excel, PowerPoint, and OneNote plus Outlook. [ 60 ] Standard : This suite, only available through volume licensing channels, includes the core applications Word, Excel, PowerPoint, and OneNote plus Outlook and Publisher .

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    A customer data platform (CDP) is a computer system used by marketing departments that assembles data about individual people from various sources into one database, with which other software systems can interact. [26] As of February 2017, about twenty companies were selling such systems and revenue for them was around US$300 million. [26]

  6. Business performance management - Wikipedia

    en.wikipedia.org/wiki/Business_performance...

    Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

  7. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

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