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The Patient Safety Commissioner for Scotland is a public office to provide scrutiny of care that is independent of both government and the health service.. The commissioner will "advocate for systemic improvement in the safety of health care, including forensic medical examinations, in Scotland and promote the importance of the views of patients and other members of the public in relation to ...
In 2011, during the debate about the Health and Social Care Act 2012 the organisation analysed the 11,000 accounts of healthcare experiences posted on the site over the previous five years focused on the most critical postings to find where patients felt the NHS needs to improve. Staff attitudes generated the biggest criticism.
A system developed for renal patients, Renal patient view, provides online information for kidney patients’ including diagnoses, treatment and latest test results. [18] Almost all renal units in the UK can use this system, and it has been extended to patients with inflammatory bowel disease and diabetes in Salford Royal NHS Foundation Trust.
In Northern Ireland, the GP patient survey ran from 2008/09 to 2010/11. [2] The results of the survey are published by Ipsos on behalf of NHS England on the GP Patient Survey publication website. [3] Results are available for individual practices and their results are compared to the national average and the local Clinical Commissioning Group.
The site became available as a public alpha test from 12 September 2014. [3] The site officially replaced DirectScot.org on 12 May 2015 and the Scottish Business Portal (business.scotland.gov.uk) on 14 September 2015. [4] The new Victims’ Code for Scotland, which sets out the rights of victims of crime, is hosted on the site. [5] [6]
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The service can, for instance, act as a first point of contact for complaints, as well as providing information on NHS services and available treatment options. [2] In some areas, PALS also provide complaint handling for hospitals. PALS services are therefore not always independent. [3]
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