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Workplace communication is the process of communicating and exchanging information (both verbal and non-verbal) between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust ...
Concepts of positive psychology like hope and altruism provide a positive work environment that influences the moods and attitudes of workers. Youssef & Luthans (2007) examined the effects hope, optimism, and resilience had in the workplace on employees’ job performance, job satisfaction, work happiness , and organizational commitment. [ 32 ]
Positive emotions in the workplace help employees obtain favorable outcomes including achievement, job enrichment and higher quality social context". [2] " Negative emotions, such as fear , anger , stress , hostility , sadness , and guilt , however increase the predictability of workplace deviance ,", [ 3 ] and how the outside world views the ...
This decision had very positive consequences in the workplace environment. New studies introduce the possibility that politeness theory may be applied in further areas. For example, more businesses may begin to take on these concepts and incorporate them into their discussion and conflict-resolution strategies.
For example, if a leader is considerate, the employees will tend to develop a positive attitude towards management and thus, work more effectively. [54] Feelings, including happiness, are often hidden by employees and should be identified [55] for effective communication in the workplace. Ineffective communication at work is not uncommon, as ...
Positive affectivity (PA) is a human characteristic that describes how much people experience positive affects (sensations, emotions, sentiments); and as a consequence how they interact with others and with their surroundings. [1] People with high positive affectivity are typically enthusiastic, energetic, confident, active, and alert.
Interpersonal communication research addresses at least six categories of inquiry: 1) how humans adjust and adapt their verbal communication and nonverbal communication during face-to-face communication; 2) how messages are produced; 3) how uncertainty influences behavior and information-management strategies; 4) deceptive communication; 5 ...
Internal communication also known as workplace communication or organizational communication is the interchange of information within the organization. From employee-to-employee or employee-to-superior the purpose of all information is to develop trust and/or to increase productivity. [6]