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2. High availability - Wikipedia

   en.wikipedia.org/wiki/High_availability

   Information management often focuses separately on data availability, or Recovery Point Objective, in order to determine acceptable (or actual) data loss with various failure events. Some users can tolerate application service interruptions but cannot tolerate data loss.

3. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

4. Reliability, availability and serviceability - Wikipedia

   en.wikipedia.org/wiki/Reliability,_availability...

   Reliability, availability and serviceability (RAS), also known as reliability, availability, and maintainability (RAM), is a computer hardware engineering term involving reliability engineering, high availability, and serviceability design. The phrase was originally used by IBM as a term to describe the robustness of their mainframe computers.

5. List of system quality attributes - Wikipedia

   en.wikipedia.org/wiki/List_of_system_quality...

   For databases reliability, availability, scalability and recoverability (RASR), is an important concept. Atomicity, consistency, isolation (sometimes integrity), durability is a transaction metric. When dealing with safety-critical systems, the acronym reliability, availability, maintainability and safety is frequently used.

6. ISO/IEC 20000 - Wikipedia

   en.wikipedia.org/wiki/ISO/IEC_20000

   ISO/IEC 20000 is the international standard for IT service management.It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. [1] It was originally based on the earlier BS 15000 that was developed by BSI Group.

7. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   Service management practices: examples are: Service-level management, Availability management and Capacity and performance management; Technical management practices: including three practices: Deployment management, Infrastructure and platform management and Software development and management.