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ISO/IEC 20000 is the international standard for IT service management.It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. [1] It was originally based on the earlier BS 15000 that was developed by BSI Group.
OpenSAF (commonly styled SAF, the Service Availability Framework [1]) is an open-source service-orchestration system for automating computer application deployment, scaling, and management. OpenSAF is consistent with, and expands upon, Service Availability Forum (SAF) and SCOPE Alliance standards.
Information assurance (IA) is the process of processing, storing, and transmitting the right information to the right people at the right time. [1] IA relates to the business level and strategic risk management of information and related systems, rather than the creation and application of security controls.
Considering the Case for Security Content in CMMI for Services has one process area, Security Management. [17] Security by Design with CMMI for Development, Version 1.3 has the following process areas: OPSD – Organizational Preparedness for Secure Development; SMP – Secure Management in Projects; SRTS – Security Requirements and Technical ...
Operational availability is used to evaluate the following performance characteristic. For a system that is expected to be available constantly, the below operational availability figures translate to the system being unavailable for approximately the following lengths of time (when all outages during a year are added together):
A Process Management process area at Maturity Level 3; Purpose. The purpose of Organizational Process Definition (OPD) is to establish and maintain a usable set of organizational process assets, work environment standards, and rules and guidelines for teams. Specific Practices by Goal. SG 1 Establish Organizational Process Assets
Management of product definitions can be part of product lifecycle management. Management of resources. This may include registration, exchange and analysis of resource information, aiming to prepare and execute production orders with resources of the right capabilities and availability. Scheduling (production processes).
Availability, achieved (Aa) [6] The probability that an item will operate satisfactorily at a given point in time when used under stated conditions in an ideal support environment (i.e., that personnel, tools, spares, etc. are instantaneously available). It excludes logistics time and waiting or administrative downtime.
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