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Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in ...
The APCO phonetic alphabet, a.k.a. LAPD radio alphabet, is the term for an old competing spelling alphabet to the ICAO radiotelephony alphabet, defined by the Association of Public-Safety Communications Officials-International [1] from 1941 to 1974, that is used by the Los Angeles Police Department (LAPD) and other local and state law enforcement agencies across the state of California and ...
Priority 2 or P2 is an urgent emergency call with risks of serious injury or damage to property. Lights and siren authorised and an exemption from all road traffic laws. An example of a P2 call is a high risk family violence incident, urgent welfare check, out of control gathering or a serious vehicle crash.
A Lincolnshire Police call handler who admitted passing on information to a suspect has been jailed for six months. Stuart Wells, 31, who worked at the force's headquarters, pleaded guilty to a ...
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A police radio code is a brevity code, usually numerical or alphanumerical, used to transmit information between law enforcement over police radio systems in the United States. Examples of police codes include " 10 codes " (such as 10-4 for "okay" or "acknowledged"—sometimes written X4 or X-4), signals, incident codes, response codes , or ...
The show is narrated by Hugo Speer, with the exception of Series 2 which was narrated by Julian Barratt. Series 1 followed police officers, paramedics, firefighters, and call handlers in Blackpool, Lancashire. Series 2 followed paramedics throughout the UK. Series 3 followed police officers, paramedics, and call handlers in Cheshire.
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