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Comcast's Xfinity customers across northern Delaware Tuesday morning reported widespread service outages. The company appeared to restore service to at least some customers around 8:30 a.m ...
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
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DirecTV, Comcast and AT&T had several complaints filed against them for double charges, cancellation fees, and unreceptive customer service when people complained about being charged for services ...