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Consumer behaviour is the study of individuals, groups, or organisations and all activities associated with the purchase, use and disposal of goods and services.It encompasses how the consumer's emotions, attitudes, and preferences affect buying behaviour.
As part of consumer behavior, the buying decision process is the decision-making process used by consumers regarding the market transactions before, during, and after the purchase of a good or service. It can be seen as a particular form of a cost–benefit analysis in the presence of multiple alternatives. [1] [2]
Several different data collection methods provide information on the shopper's buying behaviour of a given brand: observations, intercepts, focus groups, diaries, point-of-sale and other data. Observations made before entering a store, in the store, and after exiting a store clarify when, what, where, why, who and how shopper behaviour occurs.
Consumer behaviour, also called as consumer psychology, is a branch of applied psychology, marketing and organizational behaviour. It examines consumers' decision-making processes and ways in which they gather and analyze information from the environment. See the consumer behaviour article for an overview.
These assumptions, required for the development of a general theory of brand selection and brand purchase, are problematic, because the resultant theories tend either to misunderstand or to ignore the "irrational" element in the behaviour of the buyer-as-consumer; and because conspicuous consumption is a behaviour predominantly "psychological ...
Genes indirectly influence behaviour as the nervous system and the brain is the intermediary in the transaction decision because it reasons and processes all of the gene instructions into one decision, movement or behaviour. [13] [14] The way neurons connect is dependent on the environment, learning and experience. This introduces the nurture ...
A major deficiency of the AIDA model and other hierarchical models is the absence of post-purchase effects such as satisfaction, consumption, repeat patronage behaviour and other post-purchase behavioural intentions such as referrals or participating in the preparation of online product reviews. [10]
Shopping addiction is characterized by an eagerness to purchase unnecessary or superfluous things and a lack of impulse control when it comes to shopping. It is a concept similar to compulsive buying disorder (oniomania), but usually has a more psychosocial perspective, [1] or is viewed as a drug-free addiction like addiction to gambling, Internet, or video games. [2]