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  2. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    An example of a résumé with a common format with the name John Doe. A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same ...

  3. White-collar worker - Wikipedia

    en.wikipedia.org/wiki/White-collar_worker

    In addition, the work tasks have blurred. "White-collar" employees may perform "blue-collar" tasks (or vice versa). An example would be a restaurant manager who may wear more formal clothing yet still assist with cooking food or taking customers' orders, or a construction worker who also performs desk work.

  4. Resumes have changed. Here's what job seekers need to know. - AOL

    www.aol.com/finance/resumes-changed-heres-job...

    Job hunting takes pluck, but writing a resume — particularly if you haven’t done one in a number of years— can be, in a word, paralyzing. There’s no way around it, though, as your resume ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  6. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

  7. Administrative assistant - Wikipedia

    en.wikipedia.org/wiki/Administrative_Assistant

    A person responsible for providing various kinds of administrative assistance is called an administrative assistant (admin assistant) or sometimes an administrative support specialist. [ 1 ] [ 2 ] In most instances it is identical to the modern iteration of the position of secretary or is a sub-specialty of secretarial duties.

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