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Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
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Proper "business etiquette and manners" are a very key role in building relationships in the workplace. [6] In order to maintain healthy work relationships, employees must be team players, this means having "transparency, [being] caring and empathetic understanding." [7] Also, using proper body language is important in the workplace. An ...
AET has been influential in the field of organizational psychology and has helped shed light on how workplace events can have a significant impact on employee well-being and organizational outcomes. It highlights the importance of understanding and managing the emotional experiences of employees in the context of their work.
Social emotions are emotions that depend upon the thoughts, feelings or actions of other people, "as experienced, recalled, anticipated, or imagined at first hand". [1] [2] Examples are embarrassment, guilt, shame, jealousy, envy, coolness, elevation, empathy, and pride. [3]
Emotional competence refers to an important set of personal and social skills for identifying, interpreting, and constructively responding to emotions in oneself and others. The term implies ease in getting along with others and determines one's ability to lead and express effectively and successfully.
The definition of compassion is often confused with that of empathy. Empathy, as defined by researchers, is the visceral or emotional experience of another person's feelings. It is, in a sense, an automatic mirroring of another's emotion, like tearing up at a friend's sadness.