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Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
With Tel-IVR, residents can pay their rent and living expenses using a debit card or credit card through a toll-free phone number. With a 24/7 service as well as bilingual support for English and ...
IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. [1] IVR systems can be used to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and ...
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys. [14] [15] In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML. [15]
Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational ...
Voxeo was founded by Jonathan Taylor and others in 1999 [3] with the goal of making it easy for web developers to create telephony applications. In 2000 and 2001, the company received around $40 million in investments from Crosspoint Venture Partners, the Mayfield Fund, and others. [4]
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