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The New Public Service (NPS) is a newly developed theory for 21st-century citizen-focused public administration. [21] This work directly challenges the clientelism and rationalist paradigm of the New Public Management. NPS focuses on democratic governance and re-imagining the accountability of public administrators toward citizens.
Public Service Motivation (PSM) is an attribute of government and non-governmental organization employment that explains why individuals have a desire to serve the public and link their personal actions with the overall public interest. Understanding the theory and practice of PSM is important in determining the motivations of individuals who ...
In many countries, co-production is increasingly perceived as a new public administration paradigm as it involves a whole new thinking about public service delivery and policy development. [1] In co-productive approaches, citizens are not only consulted, but are part of the conception, design, steering, and ongoing management of services. [2]
Local service delivery is the delivery of public services at the local level and is a distinct domain of public policy.Local governments can be more reflective of local needs and interests and a prime driver of innovation in government practices; at the same time, local service delivery deals with some challenges, such as expertise concerns, steering problems, and the presence of economies of ...
In the 1980s, the New Public Management Theory (NPM) was created to make the civil service more efficient. To do so, it utilized private-sector management models. Giving local agencies more freedom in how they delivered services to citizens, the theory experimented with using decentralized service delivery models.
New governments, formal review processes, focused research, and events have often stimulated notable change. Therefore, the area of public administration is a difficult area to research, and over the years studies have been largely descriptive rather than empirical. New public administration theory deals with the following issues:
Tbilisi Public Service Hall Building, Tbilisi, Georgia A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community, [1] [2] whether provided directly by a public sector agency, via public financing available to private businesses or voluntary organisations, or provided by private businesses ...
Behavioral Public Administration (BPA) is the study of psychological methods and findings in political administrative settings, that is, cognitive and decision biases and discriminations by bureaucrats, the interaction between citizens and bureaucrats, and the psychological effects of public service failure.