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Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
HARLINGEN — Like law enforcement agencies across the country, the Harlingen Police Department's demand for the latest technology in fighting crime is bumping up the city's biggest budget.
net2phone was founded in 1990 by telecom entrepreneur Howard Jonas, the chairman and chief executive officer of net2phone’s parent company, IDT Corporation.The company was an early pioneer in the commercialization of voice-over-Internet protocol (VoIP) technologies leveraging the global carrier business and infrastructure of IDT and focusing on transitioning businesses and consumers from ...
Harlingen's economic arm is helping small businesses buy production equipment, aiming to expand operations and open up more jobs in town. ... For premium support please call: 800-290-4726 more ...
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