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About the data. Complaints that the CFPB sends to companies for response are published in the Consumer Complaint Database after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Learn how the complaint process works.
Careers. Events. Industry Whistleblowers. CFPB Ombudsman. The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response.
Submit a complaint about a financial product or service. Each week we send about 25,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know. Most companies respond within 15 days.
Complaints are published in the Consumer Complaint Database after a company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. The CFPB also publishes the consumer’s narrative description of their experience if the consumer opts to share it publicly and after the Bureau takes steps to ...
Explore our reports on a variety of subjects including financial well-being, consumer complaints, debt collection and lending practices, mortgage origination and servicing, payday lending, consumer experiences and financial education, and more. Browse reports. Explore the consumer finance research hub. See all peer-reviewed reports.
The CFPB is standing up for you. 4 million+ consumer complaints received responses. $20.7 billion+ in financial relief as a result of CFPB actions. 205 million+ people eligible for financial relief.
1. Complaint submitted. You submit a complaint, or another government agency forwards your complaint to us. You will receive email updates and can check the status of your complaint. 2. Route. We'll send your complaint directly to the company so it can review the issues in your complaint.
The database will be populated by credit card complaints received by the CFPB on and after June 1, 2012. Complaints are only uploaded after the company verifies that it has been correctly identified by the complainant. That may be done within days or a company may take the full 15 days that the CFPB allows. As it is a live database that updates ...
Fair Debt Collection Practices Act CFPB Annual Report 2024. The CFPB's annual report to Congress summarizes its activities, and those of the Federal Trade Commission (FTC), in administering the Fair Debt Collection Practices Act (FDCPA) in 2023. This report also highlights consumer protection issues in medical and rental debt collection.
The CFPB's most recent analysis found that the decision of most large banks to eliminate NSF fees will save consumers nearly $2 billion annually. $183 million: Monetary relief resulting from 39 public enforcement actions that involved harm to servicemembers and veterans, including six enforcement actions for violations of the Military Lending Act.