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  2. Conflict management style - Wikipedia

    en.wikipedia.org/wiki/Conflict_management_style

    Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.

  3. Assertiveness - Wikipedia

    en.wikipedia.org/wiki/Assertiveness

    Assertiveness is a communication skill that can be taught and the skills of assertive communication effectively learned. Assertiveness is a method of critical thinking, where an individual speaks up in defense of their views or in light of erroneous information.

  4. Soft skills - Wikipedia

    en.wikipedia.org/wiki/Soft_skills

    The term "soft skills" was created by the U.S. Army in the late 1960s. It refers to any skill that does not employ the use of machinery. The military realized that many important activities were included within this category, and in fact, the social skills necessary to lead groups, motivate soldiers, and win wars were encompassed by skills they had not yet catalogued or fully studied.

  5. Workplace communication - Wikipedia

    en.wikipedia.org/wiki/Workplace_communication

    When presenting vital information, using pictures will make way for easy understanding. The presence of trust inside a corporation will also simplify the use of communication. Relationships must be established between coworkers to create a tension-free workplace. Messages should be sent and received with no alterations.

  6. Communicative language teaching - Wikipedia

    en.wikipedia.org/wiki/Communicative_language...

    Students go around the classroom asking and answering questions about each other. The students wish to find all of the answers they need to complete the scavenger hunt. In doing this activity, students have the opportunity to speak with a number of classmates, while still being in a low-pressure situation, and talking to only one person at a time.

  7. Human communication - Wikipedia

    en.wikipedia.org/wiki/Human_communication

    Human communication can be defined as any Shared Symbolic Interaction. [6]Shared, because each communication process also requires a system of signification (the Code) as its necessary condition, and if the encoding is not known to all those who are involved in the communication process, there is no understanding and therefore fails the same notification.

  8. Willingness to communicate - Wikipedia

    en.wikipedia.org/wiki/Willingness_to_communicate

    The teacher is seen as the source of all knowledge, so Chinese students will not value partner and small group work as highly. This also accounts of "the enthusiasm for grammar, the 'law' of the English language". Accuracy is valued much more than fluency. The resulting lack of fluency further diminishes students' willingness to communicate (p ...

  9. Expectancy violations theory - Wikipedia

    en.wikipedia.org/wiki/Expectancy_violations_theory

    Expectancy violations theory (EVT) is a theory of communication that analyzes how individuals respond to unanticipated violations of social norms and expectations. [1] The theory was proposed by Judee K. Burgoon in the late 1970s and continued through the 1980s and 1990s as "nonverbal expectancy violations theory", based on Burgoon's research studying proxemics.