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The Washington Post noted that student borrower complaints against MOHELA spiked from 2021 to 2022: The Consumer Financial Protection Bureau (CFPB) went from receiving seven official complaints regarding MOHELA in the last quarter of 2021, to receiving over 500 complaints in the last three months of 2022 over MOHELA's loan servicing practices. [13]
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The Bureau ordered Edfinancial Services to contact all affected borrowers, provide them with accurate information, and pay a $1 million civil money penalty. [ 2 ] In 2024, the U.S. Department of Education announced it was withholding $161,000 in payments from EdFinancial.
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The U.S. Department of Education contracts with companies to manage, or service, the loans it owns. These companies are the primary point of contact for borrowers after they graduate and enter repayment. A student loan servicer is a company which facilitates different aspects of a loan.
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MyPillow owner and CEO Mike Lindell is suing a loan provider, alleging his firm was deceived into borrowing $1.6 million at a 409% interest rate, according to a lawsuit filed in Minnesota.
Educational Credit Management Corporation (ECMC) is a United States nonprofit corporation based in Minnesota. Since 1994, ECMC has operated in the areas of student loan bankruptcy management and loan collection. ECMC is one of a number of guaranty agencies that oversee student loans for the United States Department of Education. As a guarantor ...