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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2]
The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications. Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management.
PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. [1] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. [2] PureEngage is an omnichannel customer engagement for large organizations. [3]
Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .
Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)
Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan , omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".
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Hummingbird Ltd. (previously NASDAQ: HUMC, TSX: HUM) is a subsidiary of OpenText and is a provider of enterprise software products including Exceed. Initially founded as a consulting business in 1984, Hummingbird moved into the connectivity market.
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