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Return fraud costs retailers billions, with billions lost globally. Amazon and other retailers face scams exploiting return policies for financial gain. Spotting designer knockoffs is now easier ...
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Some scammers may put the return label on an advertisement and remove all shipping information except for the barcode. This may cause the company to throw out the 'return', thinking it is junk mail. This serves the same purpose as a package redirection scam; the company believes they mismanaged the return and refunds the scammer's money.
Calls or text messages from a scammer may claim a problem with your account, a failed credit card payment or a lost package — in reality, these are a form of confirmation scam.
Return fraud is the act of defrauding a retail store by means of the return process.There are various ways in which this crime is committed. For example, the offender may return stolen merchandise to secure cash, steal receipts or receipt tape to enable a falsified return, or use somebody else's receipt to try to return an item picked up from a store shelf.
While Amazon helped create the expectation of free returns for the e-commerce industry, the company’s returns process can be at times friction-filled, and employees say it has gotten worse.
• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.