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It was created in June 2007 by the Department of Administrative Reforms & Public Grievances. [2] Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments.
As of 2021, more than ₹ 15.6 lakh crore (US$209 billion) are under EPFO management. [5] On 1 October 2014 the Government of India launched a Universal Account Number for employees covered by EPFO to enable Provident Fund number portability. [6] DON,1
The position is considered to be a powerful one as of Personnel, Public Grievances and Pensions is the cadre controlling authority of the Indian Administrative Service, [4] Central Secretariat Service and is the administering agency of the Central Bureau of Investigation (CBI) and the Public Enterprises Selection Board (PESB).
Unorganised Workers' Identification Number or UWIN is a proposed unique number to be issued as identity proof to unorganised workers in India. [1] [2] [3]The unorganised workers’ Identification Number is a number provided to the large section of unorganised sector workers by issuing a unique ID and allotting an Aadhaar seeded identification number without issuing any smart cards. [4]
The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of: Improvements in Government structures and processes; Citizen-friendly initiatives including redressal of public grievances; Documentation, incubation and dissemination of best practices
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Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
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