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The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58] US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service ...
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Open competition also brought an end to the pattern of long distance subsidizing local service, bringing per-minute charges down to levels where any business could afford to take orders using an 800-number. Originally, 800 service in the US and 800 service in Canada were isolated from each other, but in 1984, an agreement between carriers in ...
Number of employees . 31,467 (2011) [1] ... US Airways Group Inc. was an airline ... In 1949 the company was renamed All American Airways as it switched from airmail ...
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