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  2. Rapport - Wikipedia

    en.wikipedia.org/wiki/Rapport

    Building rapport can improve community-based research tactics, assist in finding a partner, improve student-teacher relationships, and allow employers to gain trust in employees. [12] Building rapport takes time. Extroverts tend to have an easier time building rapport than introverts. Extraversion accelerates the process due to an increase in ...

  3. Social skills - Wikipedia

    en.wikipedia.org/wiki/Social_skills

    Social skills are goal oriented with both main goals and sub-goals. [2] [better source needed] For example, a workplace interaction initiated by a new employee with a senior employee will first contain a main goal. This will be to gather information, and then the sub-goal will be to establish a rapport in order to obtain the main goal. [3]

  4. PEACE method of interrogation - Wikipedia

    en.wikipedia.org/wiki/PEACE_method_of_interrogation

    However, skill and training are not the only factors at play. Half the suspects in this study confessed even though the interviewers' skills were considered less than satisfactory. This suggests that "some suspects enter the interview room having decided to confess and will carry out this decision irrespective of the investigator’s ...

  5. Top 10 Soft Skills for Job Hunters - AOL

    www.aol.com/news/2009-01-26-top-10-soft-skills...

    "Soft skills" refer to a cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with. Companies value soft skills because ...

  6. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    This is the place where customers first arrive in the hotel, where they can check in at the front desk. Employees working in the front desk will also help customers with problems and complaints. [4] The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most ...

  7. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...

  8. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    For example, when a student fails a test an observer may choose to attribute that action to 'internal' causes, such as insufficient study, laziness, or having a poor work ethic. Alternatively the action might be attributed to 'external' factors such as the difficulty of the test, or real-world stressors that led to distraction.

  9. You Just Don't Understand - Wikipedia

    en.wikipedia.org/wiki/You_Just_Don't_Understand

    [citation needed] According to Tannen, women engage in "rapport-talk" — a communication style meant to promote social affiliation and emotional connection, while men engage in "report-talk" — a style focused on exchanging information with little emotional import. The differences in metamessages, Tannen claims, result in misunderstandings ...

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