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The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
For example, if there are 200 to 300 unique page definitions for a given application, group them into 8–12 high-level categories. This allows for meaningful SLA reports, and provides trending information on application performance from a business perspective: start with broad categories and refine them over time.
PowerStats is a highly automated platform intended to allow groups of competitors to contribute, manage and visualize data for purposes of benchmarking. Participants load raw data on a regular basis, and PowerStats creates relevant KPIs in real-time, making them available via self-service charts and tables via its online interface.
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[14] [15] [16] However, tools that facilitate unique, unambiguous, and homogeneous management of performance, for example KPI-index to integrate all performance indicators from bottom to top of each and every layer of an organization are supposed to act as strategies for better performance management of complex performance management systems. [17]
The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;
KPI information boards. A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [2]
The performance management elements of the UN's Results Based Management system have strong design and structural similarities to those used in the 3rd Generation Balanced Scorecard design approach. [35] The balanced scorecard is also linked to quality management tools and activities. [36]