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Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
Yes - Android App, iOS App Request Tracker: Yes Yes Responsive layout after 1.5.0. Partial in previous versions. Yes Yes No Yes [90] No No No No No Roundup: Yes Yes with Jinja2 template can be implemented per tracker for other templates Yes Yes No (use web) Yes new in 2.0 No No No No Yes XMLRPC [91] StarTeam: Yes No No No Yes No No No Yes No No ...
The software tracks software development processes including feature requests and requirements to design revisions and actual changes in the code. [6] It keeps track of what tests were done, what was tested, who performed the test and when, on what platform, under which configuration and in what language. [ 7 ]
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages) This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Find sources: "Comparison of time-tracking software" – news ...
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Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application. [17] Jira was an open source tool available for anyone to download. Subsequently, the product was made closed-source and Atlassian created a business around this product.
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