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GoTo Resolve (formerly GoToAssist & RescueAssist) [2] [3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
This is a list of free and open-source software (FOSS) packages, computer software licensed under free software licenses and open-source licenses. Software that fits the Free Software Definition may be more appropriately called free software; the GNU project in particular objects to their works being referred to as open-source. [1]
For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach ...
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5day.io, is a modern work management tool; Ceiton, workflow-based project management with Gantt chart, scheduling calendar and time-tracking; Central Desktop, has project management, wiki, file upload, review and approve, calendar, document management; Clarizen, online on-demand, collaborative project execution software; dotProject
In other words, in an Open Workbench plan, task schedule is driven by the number of hours each resource will work per week to cover the total number of hours required for the tasks, whereas Microsoft Project does the reverse by generating estimates for the resources based on the task duration rather than their work availability.
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