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  2. Gen Z’s biggest skills gap that is fueling their social ...

    www.aol.com/finance/gen-z-biggest-skills-gap...

    In a work environment rife with automation, artificial intelligence, virtual work, and increased demographic employee diversity, graduates must learn to manage ambiguity. It will be critical to ...

  3. Uncertainty management theory - Wikipedia

    en.wikipedia.org/wiki/Uncertainty_management_theory

    Other work has examined expected employee behaviors, channels of communication and deviant employee behavior. [13] In looking at uncertainty in the context of the workplace, Brashers relates uncertainty to ambiguity where there are multiple explanations of behavior or phenomenon; he further states that "ambiguity is not always undesired and ...

  4. Workplace communication - Wikipedia

    en.wikipedia.org/wiki/Workplace_communication

    Workplace communication is the process of communicating and exchanging information (both verbal and non-verbal) between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust ...

  5. Anxiety/uncertainty management - Wikipedia

    en.wikipedia.org/wiki/Anxiety/Uncertainty_Management

    Anxiety/uncertainty management (AUM) theory is known as the high levels of anxiety one may experience as they come in contact with those of another culture.This concept was first introduced by William B. Gudykunst to further define how humans effectively communicate based on their anxiety and uncertainty in social situations.

  6. Cultural competence - Wikipedia

    en.wikipedia.org/wiki/Cultural_competence

    Tolerance for ambiguity: the ability to maintain focus in situations that are not clear rather than becoming anxious and to methodically determine the best approach as the situation evolves. Generally, low-tolerance individuals look for information that supports their beliefs while high-tolerance individuals look for information that gives an ...

  7. Grounding in communication - Wikipedia

    en.wikipedia.org/wiki/Grounding_in_communication

    Grounding in communication is a concept proposed by Herbert H. Clark and Susan E. Brennan. It comprises the collection of "mutual knowledge, mutual beliefs, and mutual assumptions" that is essential for communication between two people. [1] Successful grounding in communication requires parties "to coordinate both the content and process".

  8. Uncertainty avoidance - Wikipedia

    en.wikipedia.org/wiki/Uncertainty_avoidance

    In cross-cultural psychology, uncertainty avoidance is how cultures differ on the amount of tolerance they have of unpredictability. [1] Uncertainty avoidance is one of five key qualities or dimensions measured by the researchers who developed the Hofstede model of cultural dimensions to quantify cultural differences across international lines and better understand why some ideas and business ...

  9. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Interpersonal communication research addresses at least six categories of inquiry: 1) how humans adjust and adapt their verbal communication and nonverbal communication during face-to-face communication; 2) how messages are produced; 3) how uncertainty influences behavior and information-management strategies; 4) deceptive communication; 5 ...

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