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  2. Job Descriptions Decoded: Sales/Customer Service Position - AOL

    www.aol.com/news/2014-05-14-job-descriptions...

    While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.

  3. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same organization or another.

  4. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

  5. Business analyst - Wikipedia

    en.wikipedia.org/wiki/Business_analyst

    The business analyst role is an overlap of these two professions, and therefore the business analyst plays an essential role in communication and understanding between these two groups. [ 14 ] [ 15 ] Requirements elicitation - this refers to "analyzing and gathering the needs of both computer-based systems as well as the business". [ 14 ]

  6. Service description - Wikipedia

    en.wikipedia.org/wiki/Service_description

    In information technology, a service description is a description of a service that explains how the service can be used by clients. The exact meaning of the term depends on context. The exact meaning of the term depends on context.

  7. Job analysis - Wikipedia

    en.wikipedia.org/wiki/Job_analysis

    After this, the job analyst has completed a form called a job psychograph, which displays the mental requirements of the job. [2] The measure of a sound job analysis is a valid task list. This list contains the functional or duty areas of a position, the related tasks, and the basic training recommendations.

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